Photo To Canvas FAQ

There are two ways to order: on the website or by phone.

Web Orders:  Click on ORDER

Phone: Call 503.970.0547 between the hours of 9am-5pm PST.  Photo To Canvas needs to know three things: Size, Wrap and Edits (if you need extra image editing).  See more on all of this on the Orders page or Options page.

Photo To Canvas accepts all of the most common file formats like JPG, TIFF, PDF and PNG. As a general rule of thumb, make sure you get us the original photo that has not been downsized.  For best results the largest image possible is the best.  Images from Facebook or images forwarded from a phone that have been downsized are not going to obtain a good result.

Our ideal image is a 16Bit Tiff file in Adobe RGB at 300DPI in the size you are ordering.

If that doesn’t make sense to you then we want the largest possible file size, the original from the camera.  In printing we need the biggest file, when posting to Facebook or the internet, they want the smallest.  So don’t take images from FB or the internet.

Often people e-mail originals to one another and in the process the e-mail client sends a lower resolution version.  We always want that largest version

At a minimum we need a 1MB image. If there ever is a problem, we will always contact you via phone or e-mail.

A megabyte (MB) refers to the file size of an image.  This is how much hard drive space it takes up on your computer.  If you see any image that has a K after it, that means Kilobyte and it is less than 1MB.
megapixel (MP) is 1 million pixels, and is a term used not only for the number of pixels in an image, but also to express the number of image sensor elements of digital cameras or the number of display elements of digital displays. For example, a camera with an array of 2048×1536 sensor elements is commonly said to have “3.1 megapixels” (2048 × 1536 = 3,145,728).
Dots per inch (DPI) is a measure of spatial printing or video dot density, in particular the number of individual dots that can be placed in a line within the span of 1 inch (2.54 cm). The DPI value tends to correlate with image resolution, but is related only indirectly.

This is one of the most frequently asked questions that we get, and ultimately there is no simple answer.  It’s best for us to look at what you have and then we can tell you the possibilities. The short answer is we can blow up just about any image to various sizes. Below are some keys.

Size does matter:  The larger the file size in both MB and DPI  the easier it is to blow up.  For example: If we receive a 4MB image at 72 DPI then it can be enlarged, but if we received the same image that was 4MB image at 300 dpi, we have more flexibility and can blow that up much larger and with more detail.

Always use original:  We often get images that are either the thumbnails or the e-mail client has downsized the image so that you are sending a smaller file size.  We always need the original that is directly from the digital camera, that is what works best. It has the most information and is the largest file size.

Going Bigger: We also have the ability to make images bigger using a software program that works inside of Adobe Photoshop. If we take an image to it’s largest size and we need to go bigger, we then we use a program in Adobe Photoshop called Perfect Resize (formerly Genuine Fractals), by OnOne Software. The results are amazingly good.

If you are comfortable scanning it and own a scanner then read on, but you also have the option of sending the traditional print to us as well.  If you have a flatbed scanner at home, you  should have some options on how to scan.  First try to scan in 8 bit or 16 bit color (if that is an option, if not just chose RGB). Then think about how large you want the image to be.  If you are taking a small image, say a 4×6, and want that blown up to a 20×30, then you should scan at 100% at a very high resolution, 600dpi.  This high resolution will allow us to easily take the image to it’s largest size.  Usually the rule of thumb is to just scan at 100% in RGB mode at 300dpi.  We can reproduce most sizes with that file.
If you can’t scan your traditional image at home you can take it to a FedEx-Kinko’s and they might be able to scan if for you.  You should call first to see if they offer that service at your local branch. If you don’t live near a Kinko’s try your local camera shop.

Yes, as long as you can provide a digital file of artwork we can reproduce it.  Artwork can be scanned if small enough or it can be digitally photographed.

Absolutely. Anything that is the intellectual property of someone else, you need to get the rights to reproduce their images, and usually you must pay for the copyright release.
However, you DO NOT need to worry about images that are part of the public domain.

If you want to use an image that was shot by a professional photographer then you need to have a copyright release from the photographer, essentially his or her permission, for you to reproduce their image. Anything shot by a professional is the intellectual property of that individual and thus you may have to purchase the right to reproduce his or her image. You must obtain/purchase the release before we will make your image on canvas.

Yes we can.  We restore old images but keep in mind our restoration services are $60 per hour and are billed in 10 minute increaments.

Lucia inks that are used in our Canon printers are archive inks that are quoted by Canon as lasting up to 200 years.  So let’s just say they’ll last a couple of lifetimes.

The whole process usually takes only 2-4 days. The first day we synthesize your image, that is we make it look it’s best and lay out the wrap option.  The second day we spray the image with a UV clear coat protectant. Not only does that block out harmful UV rays, but it brings a nice gloss back to the image. The third day the image is mounted on the frame and ready to go!

Every Giclée we produce is coated with a UV protectant. This also protects the inks from water damage as well. You should dust your artwork regulary with a dry feather duster, but if you need to clean better than a dusting, you can use a damp cloth.